Our Process

A considered approach to holiday home management, designed for clarity, consistency, and long-term care.

A cozy living room with a beige sofa, soft blankets, and pillows, set against a desert landscape mural with dunes and mountains. A round wooden table holds vases with dried pampas grass, creating a warm, earthy atmosphere.

Dex Living offers a structured, transparent process designed to remove complexity from holiday home management.

Each step is handled with care, professionalism, and attention to detail, ensuring your property is prepared, presented, and managed to a consistent standard from day one.

Our process prioritises long-term asset care, guest experience, and clear communication, allowing owners to remain informed without being involved in day-to-day operations.

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Desert-inspired scene with beige textured walls, shadowed palm leaves, a tall potted plant, a large decorative vase, and built-in wall niches with small pottery vases.

Step 1 - Property Assessment

Every relationship begins with a detailed assessment of your property. This allows us to understand its location, layout, condition, and suitability for short-term rental within the current market.

We review comparable homes, demand trends, and positioning opportunities to provide a realistic rental expectation and outline how your property can perform under professional management.

What this includes:

  • Review of property type and location

  • Indicative rental expectations

  • Assessment of furnishing and presentation

  • Discussion of owner preferences and availability

A series of arched doorways with shadows cast by sunlight, overlooking a pool and trees outside.

Step 2 - Onboarding & Preparation

Once aligned, we guide your property through a structured onboarding process. This ensures it meets operational, presentation, and compliance standards before going live.

Our focus is on consistency and longevity, not short-term fixes.

What this includes:

  • Onboarding documentation and agreements

  • Guidance on furnishing and presentation

  • Professional photography coordination

  • Holiday home licensing and compliance support

  • Setup of operational systems and guest processes

Modern bedroom with a large floor-to-ceiling window overlooking desert dunes during sunset, featuring a bed, two chairs, and a small round rug.

Step 3 - Live Management

Once live, Dex Living manages all aspects of daily operation on your behalf.

This includes pricing strategy, guest communication, and coordination of services, ensuring a seamless experience for guests and minimal involvement for owners.

Your property is treated as a hospitality asset, managed with structure, discipline, and care.

What this includes:

  • Dynamic pricing and calendar management

  • Guest enquiries and reservations

  • Check-in coordination and support

  • Professional cleaning and maintenance oversight

A cozy interior with a built-in window seat under an arched window, overlooking the ocean sunset. The space is decorated in neutral tones with cushions, a potted plant, abstract artwork, and a tea set on a tray on the rug.

Step 4 - Ongoing Care & Reporting

Our role extends beyond daily management. We focus on maintaining standards over time, monitoring performance, and ensuring your property remains well cared for and commercially aligned with market conditions.

Owners receive clear communication and reporting, without unnecessary noise.

What this includes:

  • Ongoing property inspections

  • Performance and revenue reporting

  • Maintenance coordination

  • Seasonal and market-led recommendations

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